Creating cross-channel experiences to direct insurance clients to the correct support.
Co-operators
Role
Service Designer
Industry
Insurance
Duration
8 months
My work at Co-operators involves bridging the experience for clients who are calling contact centres or logging in online for support. How can we make the transition smoother between these channels? How can we seamlessly transfer clients who call in for a simple transaction online, and vice-versa?
For questions about my work at Co-operators, please contact me directly.
My work at Co-operators involves bridging the experience for clients who are calling contact centres or logging in online for support. How can we make the transition smoother between these channels? How can we seamlessly transfer clients who call in for a simple transaction online, and vice-versa?
For questions about my work at Co-operators, please contact me directly.
